Funda amagama abalulekile okufanele ugweme ezimweni zenkampani nokuthi ungakhuluma kanjani ngokuqinile nangokprofessional. Qinisa izwi lakho ukuze ukhuphuke esicongweni senkampani!
Ngicela ngivulele itiye kulokhu okuhlukile iziqu zenkampani kwabanye! Njengomuntu osebenza ezokuxhumana emsebenzini (futhi ngithanda ukubukela iTikTok yenkampani), ngibone umehluko omkhulu ekutheni abaphumelelayo bakhuluma kanjani.
Amagama Okungafanele
Lalela bangane, uma uzama ukuphakamisa leli ladi lezemisebenzi, udinga ukushiya amanye amagama ngemuva. Njengokuthi, ngempela ngemuva. Cabanga ngawo njengemfashini ye-cargo emlonyeni wakho – angase abe ncono, kodwa awakwenzi kahle ebhodini.
"Njengoba" kanye No "Umm"
Ninodlame, angikwazi nokubala ukuthi ngingamagama angaki engizithole ngikhuluma "njengoba" ezimweni ezisemthethweni. Ngempela, kuyinkulumo efana nokufika emhlanganweni ungenamvunulo wakho. Lezi zisho zenza kube nokungazethembi nokungakulungeli, okungesiyo imbuga esifuna ukuyiwina.
Iseluleko se-professional: Ngaqala ukusebenzisa leli thuluzi elihle lokuhlaziya ukukhuluma elisiza ukubona lezi zisho ezibucayi ngesikhathi sangempela. Sekwenze kwaba yishintsho engikhuluma ngakho! Uma ubhekene nezinhlelo ezimphoqo hlola le thuluzi – ikhipha amandla omlingiswa omkhulu ekuthuthukisweni kwakho.
"Kuphela" – Umsebenzi Ohlukumezayo
"Ngiphelele kuphela..." "Ngithanda kuphela ukukuhlola..." "Kuphela ngithanda ukwazi..."
Ngiyazama! Akukhona "kuphela" mayelana nomsebenzi wakho. Le ngxenye inciphisa ubukhona bakho futhi yenza izicelo zakho zibonakale zingenamsebenzi. Awukwenza "kuphela" – uyathatha isinyathelo, kuphumelele.
"Uxolo" (Uma Ungasafuni Ukuxolisa)
Inani lezikhathi engixolisile ngokuthi ngiqhubeke ngikhona ezinkampanini livame ukuduka. Kumele simiswe ukuxolisa ngakho:
- Ukubuza imibuzo
- Ukukhuluma emihlanganweni
- Ukulandela ama-imeyili
- Ukwenza isikhala
Gcina "uxolo" uma uqobo uphonsa othile onyameni noma udla ukudla kwabo okulungisiwe elokishini (okungathi, akukhona okuhle, Karen).
"Mhlawumbe" kanye No "Ngicabanga"
Lezi zisho zinikeza amandla okubukisa. Uma ukhuluma: "Mhlawumbe singazama..." "Ngicabanga ukuthi lokhu kungase kuhle..."
Ubulawa ngokusebenza ngokuhlonipha ukusho umbono. Esikhundleni salokho, zama: "Ngiyakucebisa..." "Ngokuphathelene nohlaziyo lwami..." "Isiphakamiso sami sithi..."
"Uhlanga" kanye No "Uhlobo Lwakhe"
Lezi zisho ezinyakazayo zilinganisa nolwazi olungaphansi kokufika emhlanganweni un profile enobuhlungu. Zenza izitatimende zakho zibonakale zingenamsebenzi nokungesekwa. Uma into ingukuthi, ingukuthi. Uma ingekho, ayikho. Akukho phakathi nendawo kolimi lwezamabhizinisi.
Isimo "Ngempela"
Ngiyazi ukuthi kukhona impela igama lakho elithandwa (ngiyavuma!), kodwa ezimweni zebhizinisi, kukhuluma njengomfundi. Gcina lokho kwezinye izinsuku zakho zokuthokozisa kanye nezincwadi zeTikTok.
"Akukho Zinkinga" vs. Izinketho Zochwepheshe
Naphezu kokuthi "akukho zinkinga" kungase kuvele kube lula futhi kujabule, akuhambe kahle njalo ezimweni zebhizinisi. Esikhundleni salokho, zama:
- "Ngiyabonga ngokubekezela kwakho"
- "Ngiyabonga ngokuhlonipha"
- "Ngiyajabula ukusiza"
Lezi zinketho zikhomba kahle futhi zibonisa ukuthi uyazisebenzisa.
Uhlaka Lokukhuluma lwe-Imeyili
Uhlaka lwakho lwe-imeyili lufanele ukuba luphumele. Gwema:
- "Sanibonani"
- "Ngaphansi"
- "Hlolani"
Esikhundleni salokho, phakamisa:
- "Sawubona baba"
- "Ngokuphelele [usuku/noma isikhathi]"
- "Landela" noma "Xhuma"
Isu Lokwakha Ukwethembeka
Nansi into – ukususa lezi zisho akukhona nje ukuphikisa indlela okukhuluma ngayo. Kukhona mayelana nokuzithokozisa ukuxhumana ngenhlonipho. Uma ukhuluma ngesibindi, abantu bazolalela. Kuphelele.
Uhlelo Lokubeka
- Bheka uzinikele ngesikhathi sokuzijwayeza
- Sebenzisa amathuluzi aphezulu eyokukhulu ukuze ulandelela amagama akho okukhathazeka
- Dala uhlu lwakho "lwamagama omhlaba"
- Phindela nabangane noma phambi kwesibuko
- Thola impendulo kubaphathi
Itiye Lokugcina
Khumbula baphathi, akukhona ngokuqhekeka ngokuphelele indlela okukhuluma ngayo. Kukhona mayelana nokuba nezinhlelo ngezimoto zakho futhi wazi isikhathi sokushintsha isitayela sokuxhumana. Iphersoni yakho iyisiqhamo sakho – qiniseka ukuthi iyasebenza ngawe, hhayi ngokuchitha.
Umhlaba wezinkampani ungase uzokwenyanya, kodwa ngemithombo yokuxhumana efanele nokwaziswa, ungakwazi ukuzenzisa na! Qala kancane, uhlale uqhubeke, futhi ubheka ukuthi lezi zinguquko ezincane ziguqula kanjani ubukhona bakho bobungcweti.
Futhi khumbula, asizami ukuzenza ama-robots – sifuna ukufunda ukuxhumana langa lokuphumelela. Gcina ubuhlakani bakho, nje uqinisekise ukuthi bufaneleka emhlabeni wezinkampani. Manje phuma, uhlasele lezo zikhathi njengomphathi owamukelekile! ✨💅🏼
